FAQ
Find answers to the most common questions about our products and services.
Do the Citadel deck boxes fit double-sleeved Commander decks?
Yes. All Citadel deck boxes are designed to comfortably hold 100 double-sleeved Commander cards, with additional space for tokens.
What's the difference between the Citadel 100 and Citadel 100D?
The Citadel 100 features a single display window, while the Citadel 100D features dual display windows, allowing you to showcase two cards on the front of the deck box.
What's the difference between the standard and Pro versions?
The Pro versions use premium hard-card display cases instead of standard toploaders, offering enhanced protection and a more premium display for your commander cards.
Do the deck boxes include the display card cases?
Yes. Every Citadel deck box includes the required display case(s).
Are the deck boxes 3D printed?
Yes. Every Brothers in Cards product is designed, manufactured, and assembled in-house using high-quality 3D printing processes.
Why are your products 3D printed?
3D printing allows us to rapidly improve designs, offer a wide range of colours, manufacture in small batches, and respond directly to community feedback without compromising quality.
Do you sell your STL files?
No. We focus on producing and selling finished products. You can read more about our reasoning in our article, "Why We Don't Sell Our Files."
What materials are your products made from?
Our products are manufactured using high-quality PLA, chosen for its strength, finish quality, and suitability for everyday use.
How long does shipping take?
Orders are typically dispatched within our stated processing times. Shipping times vary depending on your location and chosen delivery method.
Do you ship internationally?
Yes. We ship to many countries worldwide. Shipping rates and delivery times are calculated at checkout.
Can I request a specific colour?
We regularly offer a wide range of colours and frequently introduce new options based on community demand. If there's a colour you'd love to see, feel free to contact us.
Can I return my order?
If you're not satisfied with your purchase, please contact us and we'll do our best to help. Full details can be found in our Returns Policy.
Do you take custom requests?
We're always interested in hearing new ideas. While we can't guarantee custom projects, community feedback plays a huge role in shaping future products.
Are your products officially affiliated with Magic: The Gathering or Wizards of the Coast?
No. Brothers in Cards is an independent company and is not affiliated with or endorsed by Wizards of the Coast.